Appointment & Office Policies

Our Appointment and Office Policies

At National Spine Care & Sports Medicine, as a Downtown Calgary Health & Wellness Clinic, we believe that clarity and good communication at your next appointment is the key to a good and respectful relationship. To ensure your next clinic appointment is as pleasant and predictable as possible, we would like to give you an overview of our office policies. For our Appointment & Office Policies please feel free to call us at (403) 270-7252 with any questions you may have.

Privacy Policy

Due to the Canadian Personal Privacy Act (see our privacy policy), we are unable to access any specific information from your insurance company regarding your health plan.

Your Coverage

It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations. We also extend the option of direct billing (also called assignment) for special considerations. However, a valid credit card must be on file, and your insurance company must accept this service.

Upcoming Appointment Reminders

Please understand that it is your responsibility to keep track of your upcoming appointment. As a courtesy, we provide confirmation calls, emails, or text messages two days before scheduled appointments. Although we will make every effort to contact you before any appointment, it is ultimately your responsibility to ensure that you will be at your appointment unless other arrangements have been made in advance with our office.

Cancellation Policy

We require 48 hours advance notice for physiotherapy appointments and 24-hour notice for all other appointments should you need to cancel or reschedule your appointment.

If you cancel or reschedule an Initial Assessment without 24 hours advance notice and you would like to rebook your appointment, a credit card number will be required to guarantee the rescheduled appointment. For missed follow-up appointments you may be billed the full fee at the discretion of your practitioner.

You may request a reminder call, text, or email prior to your scheduled appointment. This is a courtesy and not an obligation of National Spine Care. The patient is responsible for keeping the appointment time.

Our Goal

At National Spine Care & Sports Medicine, it is our goal is for you to have a pleasant experience in our office. We strive to serve you to the best of our ability in helping you attain a high level of health and overall well-being.

If you have any questions about any of these policies, please do not hesitate to call us at (403) 270-7252 or email us at info@nationalspinecare.com.